IT support & technical help

Remote IT support is suitable for many common issues, such as troubleshooting email, accounts, software, settings, Microsoft 365, Google Workspace, cloud services and simpler user problems.

Remote support is often faster and more cost-effective when the issue can be solved without physical access to the equipment.

On-site support is better suited for hardware, networks, printers, workstations, office environments, installations or issues that cannot be solved effectively remotely.

It may also be relevant when setting up new computers, replacing equipment or providing technical help during an office move or change.

Remote IT support can include troubleshooting, email issues, account management, software installation, settings, basic security measures and help with cloud services.

The service is suitable when you need quick help without booking an on-site visit.

On-site IT support can include installation of computers, printers, network equipment, screens, software, accounts and other technical equipment. It can also include troubleshooting in the office environment and practical help for users.

If the issue requires new hardware, licenses or third-party services, this is specified separately.

Urgent support or on-call support is for critical problems that directly affect the business. This may include email going down, important systems being unavailable, locked accounts, equipment failure or a suspected security incident.

Urgent issues are prioritized higher and are normally billed at a higher hourly rate than planned support.

Yes. We can help with critical issues such as downtime, email problems, locked accounts, network issues, suspected breaches, malware or other technical events that disrupt the business.

For companies with a support agreement, help is often faster because accounts, systems and the technical environment are already known.

Microsoft 365 or Google Workspace Setup can include email, users, domain connection, DNS settings, permissions, security settings and basic account structure.

We can also help with MFA, groups, shared mailboxes, calendar, file structure and simpler migration depending on the need.

Yes. We can help set up email addresses using your company domain, such as [info@companyname.com](mailto:info@companyname.com). This can be done through Microsoft 365, Google Workspace or another suitable provider.

We also help with the technical settings required for email to work correctly.

Yes. We can help with DNS settings required for email and cloud services. This can include MX records, SPF, DKIM and DMARC, depending on the provider and need.

Correct DNS settings are important for sending and receiving email and reducing the risk of messages ending up in spam.

A support agreement means you receive ongoing technical help through a clearer structure. It can provide prioritized support, more predictable costs and easier administration of recurring IT issues.

A support agreement is suitable for companies that do not want to handle every technical issue as a separate task.

Basic Support Agreement can include prioritized support, simpler administration, help with accounts, email, software, user questions and smaller technical issues.

The exact scope should be adapted to the company’s needs, number of users and expected support volume.

Managed IT means a more complete responsibility for the company’s IT environment. It can include users, devices, support, security, backup, permissions, cloud services and ongoing technical administration.

It is suitable for companies that want a more stable and predictable IT setup without having to manage everything internally.

Basic Support Agreement is suitable for companies that mainly need prioritized help and simpler ongoing administration.

Managed IT is more comprehensive and fits companies that want an external partner to take greater responsibility for users, devices, security, backup and the technical environment as a whole.

Yes. We can help create, change and close user accounts, manage permissions, set up new computers and ensure users have the right access to email, files, software and systems.

This is especially important when new employees start or when someone leaves.

Yes. We can help with onboarding new employees, such as creating email accounts, assigning permissions, configuring computers, installing software and making sure the person can start working technically.

This reduces delays and makes the onboarding process more professional.

Yes. We can help close or secure accounts, transfer email, change permissions, reset equipment and make sure company information is not left unnecessarily exposed.

Offboarding is an important part of both IT support and security.

Yes. We can help set up backup with a suitable provider and adapt the solution to the company’s needs. Backup can cover files, computers, cloud services, websites or other important systems.

The most important thing is not only that backup exists, but that it can actually be restored when needed.

Yes. Within IT support, we can help with basic security measures such as MFA, permissions, secure accounts, backup, updates and routines.

For more extensive security work, such as security reviews, GDPR reviews, incident response or monitoring, our cybersecurity services are more suitable.

Normally, the prices cover our work. Hardware, software licenses, cloud services, domains, external subscriptions and other third-party costs are specified separately if needed.

This makes it clear what is labor cost and what is external cost.

Yes. We can help recommend suitable equipment and software based on the company’s needs, budget and way of working. This can include computers, screens, printers, network equipment, security solutions or cloud services.

The goal is to choose solutions that are stable, useful and not more complicated than necessary.

Yes. The service suits both small businesses that need help occasionally and growing teams that need more structured IT management.

For smaller needs, hourly support often works well. For recurring needs, a support agreement or Managed IT is usually more efficient.

Smaller tasks can be billed hourly, such as remote support, on-site support or urgent help. For recurring needs, a support agreement or Managed IT can provide a more predictable monthly cost.

After a short review, we can suggest which setup fits best.

This depends on the scope of the issue and availability. Smaller remote issues can often be handled faster than on-site visits or larger installations. Urgent problems are prioritized separately.

For companies with a support agreement, response time and priority can be clarified in the agreement.

We need to know what the issue is, which systems or devices are affected, whether it affects one or several users, how urgent it is and what access is available.

The clearer the information is from the start, the faster we can troubleshoot and suggest the right action.